Lost Property Policy

Muckross Park Hotel and Spa is not responsible for any item that is mislaid or left behind and cannot guarantee that all items will be found. If an item is found in a guest bedroom or within the hotel premises, it will be recorded and safeguarded for 90 days. Perishable items will be disposed of immediately.

The hotel will contact you within 48 hours of receiving your lost property enquiry. If your item is found, the hotel will contact you to request credit card details for payment of the postage & packaging.

The hotel will return Lost Property items by courier service with a delivery charge of €7 to the Republic of Ireland and €20 to the United Kingdom. Delivery costs to other destinations may vary. Should you prefer to use an alternative postal method, please indicate when emailing the following details to info@muckrosspark.com and accommodation@muckrosspark.com

Full Name
Mailing Address & Eircode to which the Lost Property item should be returned
Room Number
Date of Departure
Brief Description of the item you are missing
Brief Description of where you may have left the Item(s) (eg bedroom, pool, restaurant)