“To deliver exceptional service experiences by empowering our people to go above and beyond for our customers.”
-Frits Potgieter, General Manager
1. Everything we do revolves around our customers
We focus on standards in our departments.
We focus on grooming and uniforms. We always look and feel five-star.
We work as a team.
2. We empower our people
We allow everyone to make decisions and look after our customers.
We say, “thank you” and “well done” all the time.
We support and respect each other across departments and show our colleagues that we care.
3. We go the extra mile
We always practice a “yes I can” approach.
We always practice a “how I can” and not “why I can’t” for both customers and our work colleagues.
We always look for opportunities to create “WOW” moments for our customers.