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Caring For You is our new guest care programme at Muckross Park Hotel & Spa to ensure we all adapt to hospitality’s new norms. When your desire to travel, dine, and unwind returns, Caring For You is our guarantee that we are prepared to safely and warmly welcome you back.

Our Caring For You programme includes detailed Cleaning, Sanitising and Health & Safety protocols. These have been developed in line with HSE, government and Irish Hotel Federation guidelines, and have also received Fáilte Ireland Safety Charter accreditation. In addition, we have implemented some new innovations, to ensure your time with us is as enjoyable and relaxing as it ever was.

Some guidelines are highly visible throughout our hotel, others are combined into our service offerings, and many others in the back-of-house even go invisible to your eye. In all cases, the wellbeing of our guests and colleagues is our utmost consideration, so that you may continue to enjoy your time at Muckross with new norms of safety and peace of mind.

Frits Potgieter

General Manager

  • Visible markings guide you safely in the hotel lobby, and our colleagues observe social distancing whilst checking you in and out.
  • A slight wait may be expected at busy times, due to social distancing, and we thank you in advance for your patience.
  • Contactless payment options and e-mail receipts are encouraged. Where this is not possible, payment terminals are disinfected before and after each transaction.
  • Key Cards are disinfected with medical-grade antimicrobial agent after each stay.
  • Under new Government Guidelines, any international visitor arriving into Ireland is required to restrict their movement by self-quarantining for 14 days on arrival. We therefore respectfully request that inbound visitors produce evidence of their quarantine period as this will now be required prior to check in to our hotel. This can be in the form of an airline or ferry ticket showing arrival 14 days prior to your stay or evidence of a 14 day stay and restriction of movement in a prior location and we kindly ask for your co-operation. If you have any questions regarding the quarantine rules please do not hesitate to reach out to us on 064 6623400.
  • A thorough and comprehensive cleaning and sanitising program is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touchpoints throughout.
  • Some furnishings including additional bedspreads have been removed from guestrooms so we can focus on the highest levels of cleanliness. We do understand guestrooms may appear a bit bare, however these essential changes have been made with your safety and the highest levels of guest care in mind.
  • Linens will be handled with extreme care to prevent raising dust and potential contamination. Used linen will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria.
  • Newspapers, magazines and collateral have been removed from guestrooms and replaced by our complimentary PressReader App which grants you access to over 7,000 newspapers and magazines via your own personal devices.
  • Our Guest Directory and Room Service Menus have been digitalised, to reduce touchpoints. QR Code stickers can be found on mirrors in guestrooms, for you to access these directly on your mobile.
  • A reduced number of tables are now available in all our Restaurants, to ensure social distancing. Advanced booking here is thus highly recommended
  • A 105 minute limit applies to each sitting, in adherence with government guidelines
  • Menus are replaced by QR Code stickers on each table for you to scan and view on your mobile device, in order to minimise contact. Laminated menus are also available should you prefer, and will be thoroughly cleaned by our team after each use.
  • Table service is in place in Monks Lounge, Colgans Gastro Pub and the Yew Tree Restaurant. Buffet services are replaced by comprehensive menus for breakfast, lunch, afternoon tea, and dinner which our team of service staff will deliver to your table with the utmost care and attention.
  • Tableware including all used and unused wares, condiments, placemats and linens will be removed and disinfected after each party has left. Tabletops and chair arms will also be disinfected after each seating.
  • Our service team are all wearing face coverings to afford you the maximum levels of comfort and peace of mind.
  • Alcohol is available to guests, however under current Government restrictions, we are only able to serve alcohol with a substantial meal at this time.
  • The Spa at Muckross is open. Advanced booking is essential by calling +353 (0) 64 662 34 00
  • We have revised our treatment menus, with safe and innovative means to ensure you are as relaxed and pampered as ever
  • Hotel guests will be requested to change in their rooms and arrive at The Spa in robe and slippers, to avoid use of communal areas
  • A Self-Declaration Questionnaire and Consultation Form will require completion before your appointment
  • Our Steamrooms and Saunas  will remain closed for the time being
  • The Relaxation Room and Loungers will be fully available
  • The Thermal Suite pool will be open
  • Our Jacuzzis are now open, however please be aware that a 10 minute time limit applies and a maximum of 2 people from the same party may enjoy the facility at one time.
  • Our Vitality Pool is now open with dedicated slots available to guests. It is essential you reserve one upon check-in due to limited capacity.
  • Our Jacuzzis are now open, however please be aware that a 10 minute time limit applies and a maximum of 2 people from the same party may enjoy the facility at one time.
  • Unfortunately, due to social distancing restrictions our Steamrooms and Saunas will remain closed for the time being. As soon as we can re-open these, we will let you know.
  • Vigorous and frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout our hotel.
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing.
  • Hand sanitiser stations are available throughout the hotel and we are using the highest quality sanitiser in all areas.
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing.
  • Doorways are left open where allowed to reduce contact, and elevator usage is monitored to limit capacity and ensure priority access for those in need.
  • An enhanced educational and training program for all employees will run continuously, to ensure the utmost levels of safety and security throughout all areas of our operations.
  • Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams across all departments from guest services to back-of-house and kitchens.
  • A robust handwashing program is in place with all employees required to thoroughly wash their hands every 60 minutes, with records kept.

We have made a lot of changes to the way we operate in order to offer you the highest levels of comfort and peace of mind whilst enjoying your stay with us. This has been challenging, and our employees have all undergone extensive retraining to adapt to the new norms. Please bear with us if things are not quite as they used to be, as we continue to adapt to this new, ever-changing and challenging environment. Should you have any queries or comments, do not hesitate to contact our team at info@muckrosspark.com

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