• Best Rate Guarantee
  • No Deposit
  • Free Spa Access

Caring For You is our response at Muckross Park Hotel to ensure we along with our guests, colleagues and suppliers all adapt to hospitality’s new normal. When your desire to travel, dine, and unwind returns, Caring For You is our guarantee to you that we are prepared to safely and warmly welcome you back.

Our Caring For You programme includes detailed Health & Safety protocols which have been developed in line with HSE, government, and Irish Hotel Federation guidelines, and will be implemented in advance of our reopening on 2 July 2020. These detailed protocols focus on health and hygiene in all aspects of a hotel and restaurant operations. In addition, we will be implementing some new innovations and services, to ensure your time with us is as enjoyable and relaxing as it ever was.

Some guidelines will be highly visible throughout our hotel, others will be combined into our service offerings, and many others in the back-of-house will even go invisible to your eye. In all cases, the wellbeing of our guests and colleagues will be our utmost consideration, so that you may continue to enjoy your time at Muckross with new norms of safety and peace of mind.

Frits Potgieter

General Manager

  • Visible markings will guide you safely in the hotel lobby, and our colleagues will observe social distancing whilst checking you in and out
  • Contactless payment options and e-mail receipts will be encouraged. Where this is not possible, payment terminals will be disinfected before and after each transaction
  • Key Cards will be disinfected with medical-grade antimicrobial agent after each stay
  • A thorough and comprehensive cleaning and sanitising program is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points throughout.
  • All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanliness
  • Linens will be handled with extreme care to prevent raising dust and potential contamination. Used linen will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria
  • Newspapers, magazines and collateral will be removed from guestrooms and replaced by our complimentary PressReader App which grants you access to over 7,000 newspapers and magazines via your own personal devices
  • Guest directories will be replaced with digital versions to reduce unnecessary clutter
  • All dining services will now have the option of in-room and takeaway, in addition to table service in our restaurants and bars
  • Buffet services will be replaced by comprehensive menus for breakfast, lunch, afternoon tea, and dinner which our team of service staff will deliver with the utmost care and attention.
  • Menus will be removed from tables, and replaced by menu boards, screens or digital versions to minimise contact
  • A reduced number of tables will be placed in zigzag patterns to ensure social distancing and avoid guests facing each other
  • Tableware including all used and unused wares, condiments, placemats and linens will be removed and disinfected after each party has left. Tabletops and chair arms will also be disinfected after each seating

The Spa at Muckross will re-open on Thursday 2nd July. We are revising our treatment menus in line with Government physical distancing guidelines and coming up with innovative ways to help you relax and be pampered. Our award-winning Spa team look forward to welcoming you back as soon as we can!

Unfortunately, due to social distancing restrictions our steam rooms, Saunas and Jacuzzi’s will remain closed for the time being. As soon as we can re-open these, we will let you know.

Unfortunately, due to social distancing restrictions our steam rooms, Saunas and Jacuzzi’s will remain closed for the time being. As soon as we can re-open these, we will let you know.

All of our hotel bars and dining outlets will be fully open for our hotel residents. This includes fine dining in our Yew Tree Restaurant, Monks Lounge, and our gastro pub, Colgans. A range of high-quality food and beverage items will be served, and our team of renowned Chefs have been working hard on new menus to ensure your return to restaurant dining will be first class.

  • Vigorous and frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout our hotel
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing
  • Hand sanitiser stations are available throughout the hotel at every necessary location
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing
  • Doorways will be left open where allowed to reduce contact, and elevator usage will be monitored to limit capacity and ensure priority access for those in need
  • An enhanced educational and training program for all employees will run continuously, to ensure the utmost levels of safety and security throughout all areas of our operations
  • Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams across all departments from guest services to back-of-house and kitchens
  • A robust handwashing program is in place with all employees required to thoroughly wash their hands every 60 minutes, with records kept
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